Fazekit

Code

"use client";
import * as React from "react";
import { AnimatePresence, motion, MotionConfig } from "motion/react";
import { CheckCircle2, X } from "lucide-react";
import { cn } from "@/lib/utils";
import { AGENTS, CANNED, CUSTOMERS, CUSTOMER_FOLLOW_UP, MACROS, ME_ID, SEED_NOW, TAG_SUGGESTIONS, TICKETS } from "./data";
import { IconButton, Kbd, PRIORITY, PRIORITY_ORDER, STATUS } from "./desk-ui";
import { PropertiesPanel } from "./properties-panel";
import { QUEUES, QueueSidebar, type Filter, type QueueId } from "./queue-sidebar";
import { fill, type ReplyMode } from "./reply-box";
import { TicketDetail } from "./ticket-detail";
import { TicketList, type SortKey } from "./ticket-list";
import type { Agent, CannedResponse, Customer, Macro, OutgoingReply, Priority, Ticket, TicketEvent, TicketStatus } from "./types";

export type { Agent, CannedResponse, Customer, Macro, OutgoingReply, Priority, Ticket, TicketStatus };

export interface HelpdeskAppProps {
  initialTickets?: Ticket[];
  customers?: Customer[];
  agents?: Agent[];
  currentAgentId?: string;
  cannedResponses?: CannedResponse[];
  macros?: Macro[];
  tagSuggestions?: string[];
  /** Reference "now" for SLA timers. Defaults to the seed time (demo) or the client clock (your data). */
  now?: Date | string;
  /** Simulate customers replying after you answer. Defaults to true for the demo data. */
  simulateActivity?: boolean;
  onReply?: (reply: OutgoingReply) => void;
  /** Called with all tickets after every change. */
  onChange?: (tickets: Ticket[]) => void;
  className?: string;
}

type Toast = { id: number; text: string; undo?: () => void };

let seq = 0;
const newId = (p: string) => `${p}-${Date.now().toString(36)}-${(++seq).toString(36)}`;
const wide = (q: string) => typeof window !== "undefined" && window.matchMedia(q).matches;

const SHORTCUTS: [string[], string][] = [
  [["j", "↓"], "Next ticket"],
  [["k", "↑"], "Previous ticket"],
  [["x"], "Select ticket"],
  [["r"], "Reply to customer"],
  [["n"], "Add internal note"],
  [["a"], "Assign to me"],
  [["s"], "Mark solved"],
  [["1–4"], "Set priority (low → urgent)"],
  [["/"], "Search tickets"],
  [["Ctrl", "↵"], "Send reply / note"],
  [["Esc"], "Close / clear selection"],
  [["?"], "Show shortcuts"],
];

export function HelpdeskApp({
  initialTickets,
  customers = CUSTOMERS,
  agents = AGENTS,
  currentAgentId = ME_ID,
  cannedResponses = CANNED,
  macros = MACROS,
  tagSuggestions = TAG_SUGGESTIONS,
  now: nowProp,
  simulateActivity,
  onReply,
  onChange,
  className,
}: HelpdeskAppProps) {
  const demo = !initialTickets;
  const simulate = simulateActivity ?? demo;
  const [tickets, setTickets] = React.useState<Ticket[]>(initialTickets ?? TICKETS);
  const [filter, setFilter] = React.useState<Filter>({ queue: "all" });
  const [query, setQuery] = React.useState("");
  const [sort, setSort] = React.useState<SortKey>("sla");
  const [selected, setSelected] = React.useState<Set<string>>(() => new Set());
  const [activeId, setActiveId] = React.useState<string | null>(null);
  const [mode, setMode] = React.useState<ReplyMode>("reply");
  const [drafts, setDrafts] = React.useState<Record<string, string>>({});
  const [drawer, setDrawer] = React.useState(false);
  const [details, setDetails] = React.useState(false);
  const [help, setHelp] = React.useState(false);
  const [typingId, setTypingId] = React.useState<string | null>(null);
  const [toasts, setToasts] = React.useState<Toast[]>([]);
  const [now, setNow] = React.useState(() => new Date(nowProp ?? SEED_NOW));

  const searchRef = React.useRef<HTMLInputElement | null>(null);
  const replyRef = React.useRef<HTMLTextAreaElement | null>(null);
  const timers = React.useRef<number[]>([]);
  const registerReply = React.useCallback((el: HTMLTextAreaElement | null) => {
    replyRef.current = el;
  }, []);
  const registerSearch = React.useCallback((el: HTMLInputElement | null) => {
    searchRef.current = el;
  }, []);

  /* --------------------------------- clock -------------------------------- */

  React.useEffect(() => {
    const start = Date.now();
    const b = !nowProp && !demo ? start : new Date(nowProp ?? SEED_NOW).getTime();
    const id = window.setInterval(() => setNow(new Date(b + (Date.now() - start))), 1000);
    const t = timers.current;
    return () => {
      window.clearInterval(id);
      t.forEach((x) => window.clearTimeout(x));
    };
    // eslint-disable-next-line react-hooks/exhaustive-deps -- start once
  }, []);
  const nowRef = React.useRef(now);
  React.useEffect(() => {
    nowRef.current = now;
  }, [now]);
  const stamp = () => now.toISOString();

  /* ------------------------------- onChange ------------------------------- */

  const onChangeRef = React.useRef(onChange);
  React.useLayoutEffect(() => {
    onChangeRef.current = onChange;
  });
  const first = React.useRef(true);
  React.useEffect(() => {
    if (first.current) {
      first.current = false;
      return;
    }
    onChangeRef.current?.(tickets);
  }, [tickets]);

  /* -------------------------------- lookups ------------------------------- */

  const customerMap = React.useMemo(() => new Map(customers.map((c) => [c.id, c])), [customers]);
  const agentMap = React.useMemo(() => new Map(agents.map((a) => [a.id, a])), [agents]);
  const me = agentMap.get(currentAgentId) ?? agents[0];

  const inQueue = React.useCallback(
    (t: Ticket, q: QueueId) => {
      if (q === "solved") return t.status === "solved";
      if (t.status === "solved") return false;
      if (q === "mine") return t.assigneeId === currentAgentId;
      if (q === "unassigned") return !t.assigneeId;
      if (q === "urgent") return t.priority === "urgent";
      return true;
    },
    [currentAgentId],
  );

  const counts = React.useMemo(() => {
    const c = { all: 0, mine: 0, unassigned: 0, urgent: 0, solved: 0 } as Record<QueueId, number>;
    for (const t of tickets) for (const q of QUEUES) if (inQueue(t, q.id)) c[q.id] += 1;
    return c;
  }, [tickets, inQueue]);

  const tagCounts = React.useMemo(() => {
    const m = new Map<string, number>();
    for (const t of tickets) if (t.status !== "solved") for (const tag of t.tags) m.set(tag, (m.get(tag) ?? 0) + 1);
    return [...m.entries()]
      .sort((a, b) => b[1] - a[1] || a[0].localeCompare(b[0]))
      .slice(0, 6)
      .map(([tag, count]) => ({ tag, count }));
  }, [tickets]);

  const q = query.trim().toLowerCase();
  const visible = React.useMemo(() => {
    const due = (t: Ticket) => (t.status === "pending" || t.status === "on_hold" ? Infinity : new Date(t.slaDue).getTime());
    return tickets
      .filter((t) => (filter.tag ? t.tags.includes(filter.tag) && t.status !== "solved" : inQueue(t, filter.queue)))
      .filter((t) => {
        if (!q) return true;
        const c = customerMap.get(t.customerId);
        return (
          t.subject.toLowerCase().includes(q) ||
          `#${t.number}`.includes(q) ||
          String(t.number).includes(q) ||
          c?.name.toLowerCase().includes(q) ||
          c?.company.toLowerCase().includes(q) ||
          t.tags.some((x) => x.includes(q)) ||
          t.events.some((e) => e.kind === "message" && e.body.toLowerCase().includes(q))
        );
      })
      .sort((a, b) => {
        if (sort === "newest") return b.createdAt.localeCompare(a.createdAt);
        if (sort === "priority") return PRIORITY[b.priority].rank - PRIORITY[a.priority].rank || due(a) - due(b);
        return due(a) - due(b) || b.createdAt.localeCompare(a.createdAt);
      });
  }, [tickets, filter, inQueue, q, customerMap, sort]);

  const visibleSelected = React.useMemo(() => new Set([...selected].filter((id) => visible.some((t) => t.id === id))), [selected, visible]);
  const active = tickets.find((t) => t.id === activeId) ?? null;
  const activeIndex = visible.findIndex((t) => t.id === activeId);
  const title = filter.tag ? `#${filter.tag}` : (QUEUES.find((x) => x.id === filter.queue)?.label ?? "Tickets");

  /* -------------------------------- toasts -------------------------------- */

  const toast = React.useCallback((text: string, undo?: () => void) => {
    const id = ++seq;
    setToasts((ts) => [...ts.slice(-2), { id, text, undo }]);
    window.setTimeout(() => setToasts((ts) => ts.filter((t) => t.id !== id)), 5000);
  }, []);

  /* -------------------------------- actions ------------------------------- */

  const patch = (ids: string[], fn: (t: Ticket) => Ticket) => setTickets((ts) => ts.map((t) => (ids.includes(t.id) ? fn(t) : t)));
  const event = (text: string): TicketEvent => ({ id: newId("e"), kind: "event", text, ts: stamp(), actorId: currentAgentId });

  const open = (id: string) => {
    setActiveId(id);
    setDetails(false);
    patch([id], (t) => (t.unread ? { ...t, unread: false } : t));
  };

  // Open a ticket on wide screens so the detail pane isn't empty.
  React.useEffect(() => {
    if (!wide("(min-width: 768px)")) return;
    const pick = (demo && tickets.find((t) => t.id === "t4821")) || visible[0];
    if (pick) open(pick.id);
    // eslint-disable-next-line react-hooks/exhaustive-deps -- mount only
  }, []);

  const step = (dir: 1 | -1) => {
    const i = activeIndex === -1 ? (dir === 1 ? 0 : visible.length - 1) : activeIndex + dir;
    const t = visible[i];
    if (t) {
      open(t.id);
      requestAnimationFrame(() => document.querySelector(`[data-ticket-row="${t.id}"]`)?.scrollIntoView({ block: "nearest" }));
    }
  };

  const setStatus = (ids: string[], s: TicketStatus) =>
    patch(ids, (t) =>
      t.status === s ? t : { ...t, status: s, events: [...t.events, event(`Status changed from ${STATUS[t.status].label} to ${STATUS[s].label}`)] },
    );
  const setPriority = (ids: string[], p: Priority) =>
    patch(ids, (t) =>
      t.priority === p ? t : { ...t, priority: p, events: [...t.events, event(`Priority changed from ${PRIORITY[t.priority].label} to ${PRIORITY[p].label}`)] },
    );
  const setAssignee = (ids: string[], id: string | null) =>
    patch(ids, (t) =>
      t.assigneeId === id ? t : { ...t, assigneeId: id, events: [...t.events, event(id ? `Assigned to ${agentMap.get(id)?.name ?? "agent"}` : "Unassigned")] },
    );

  const withUndo = (text: string, change: () => void) => {
    const snap = tickets;
    change();
    toast(text, () => setTickets(snap));
  };

  const plural = (n: number) => `${n} ticket${n === 1 ? "" : "s"}`;

  const bulk = {
    assign: (id: string | null) =>
      withUndo(
        id
          ? `Assigned ${plural(visibleSelected.size)} to ${id === currentAgentId ? "you" : agentMap.get(id)?.name}`
          : `Unassigned ${plural(visibleSelected.size)}`,
        () => {
          setAssignee([...visibleSelected], id);
          setSelected(new Set());
        },
      ),
    status: (s: TicketStatus) =>
      withUndo(`${plural(visibleSelected.size)} set to ${STATUS[s].label}`, () => {
        setStatus([...visibleSelected], s);
        setSelected(new Set());
      }),
    priority: (p: Priority) =>
      withUndo(`${plural(visibleSelected.size)} set to ${PRIORITY[p].label} priority`, () => {
        setPriority([...visibleSelected], p);
        setSelected(new Set());
      }),
  };

  const send = (body: string, internal: boolean, status: TicketStatus) => {
    if (!active) return;
    const snap = tickets;
    const id = active.id;
    const msg: TicketEvent = { id: newId("e"), kind: "message", author: { type: "agent", id: currentAgentId }, body, ts: stamp(), internal };
    patch([id], (t) => {
      const events = [...t.events, msg];
      let next = { ...t, events };
      if (!internal && !t.assigneeId) next = { ...next, assigneeId: currentAgentId, events: [...next.events, event(`Assigned to ${me.name}`)] };
      if (!internal && t.status !== status)
        next = { ...next, status, events: [...next.events, event(`Status changed from ${STATUS[t.status].label} to ${STATUS[status].label}`)] };
      if (!internal) next = { ...next, slaDue: new Date(now.getTime() + 8 * 3_600_000).toISOString() };
      return next;
    });
    setDrafts((d) => ({ ...d, [id]: "" }));
    onReply?.({ ticketId: id, body, internal, status });
    toast(internal ? "Internal note added" : `Reply sent · #${active.number} is ${STATUS[status].label}`, () => {
      setTickets(snap);
      setDrafts((d) => ({ ...d, [id]: body }));
    });

    if (simulate && !internal && status !== "solved") {
      const cust = customerMap.get(active.customerId);
      timers.current.push(window.setTimeout(() => setTypingId(id), 3500));
      timers.current.push(
        window.setTimeout(() => {
          setTypingId(null);
          setTickets((ts) =>
            ts.map((t) =>
              t.id === id
                ? {
                    ...t,
                    status: "open",
                    unread: true,
                    events: [
                      ...t.events,
                      {
                        id: newId("e"),
                        kind: "message",
                        author: { type: "customer", id: t.customerId },
                        body: CUSTOMER_FOLLOW_UP,
                        ts: nowRef.current.toISOString(),
                      },
                      ...(t.status !== "open"
                        ? [
                            {
                              id: newId("e"),
                              kind: "event" as const,
                              text: `Status changed from ${STATUS[t.status].label} to Open (customer replied)`,
                              ts: nowRef.current.toISOString(),
                            },
                          ]
                        : []),
                    ],
                  }
                : t,
            ),
          );
          if (cust) toast(`New reply from ${cust.name.split(" ")[0]} on #${active.number}`);
        }, 7500),
      );
    }
  };

  const applyMacro = (m: Macro) => {
    if (!active) return;
    const snap = tickets;
    const a = m.actions;
    const id = active.id;
    patch([id], (t) => {
      let next: Ticket = { ...t };
      const evs: TicketEvent[] = [event(`Macro applied: ${m.title}`)];
      if (a.priority && a.priority !== t.priority) next = { ...next, priority: a.priority };
      if (a.addTags) next = { ...next, tags: [...new Set([...t.tags, ...a.addTags])] };
      if (a.assignToMe) next = { ...next, assigneeId: currentAgentId };
      if (a.status && a.status !== t.status) {
        evs.push(event(`Status changed from ${STATUS[t.status].label} to ${STATUS[a.status].label}`));
        next = { ...next, status: a.status };
      }
      if (a.note) evs.push({ id: newId("e"), kind: "message", author: { type: "agent", id: currentAgentId }, body: a.note, ts: stamp(), internal: true });
      return { ...next, events: [...t.events, ...evs] };
    });
    if (a.reply) {
      const body = fill(a.reply, customerMap.get(active.customerId), me);
      setMode("reply");
      setDrafts((d) => ({ ...d, [id]: body }));
      requestAnimationFrame(() => replyRef.current?.focus());
    }
    toast(`Macro applied: ${m.title}`, () => setTickets(snap));
  };

  const changeFilter = (f: Filter) => {
    setFilter(f);
    setSelected(new Set());
    setDrawer(false);
  };

  const copy = (text: string, label: string) => {
    navigator.clipboard?.writeText(text).catch(() => {});
    toast(`${label} copied`);
  };

  /* ------------------------------- keyboard ------------------------------- */

  const keyRef = React.useRef<(e: KeyboardEvent) => void>(() => {});
  React.useLayoutEffect(() => {
    keyRef.current = (e) => {
      const target = e.target as HTMLElement;
      if (e.key === "Escape") {
        if (help) return setHelp(false);
        if (drawer) return setDrawer(false);
        if (details) return setDetails(false);
        if (target.closest("input,textarea")) return;
        if (visibleSelected.size) return setSelected(new Set());
        if (!wide("(min-width: 768px)") && activeId) return setActiveId(null);
        return;
      }
      if (e.metaKey || e.ctrlKey || e.altKey) return;
      if (target.closest("input,textarea,select,[contenteditable],[role=listbox],[role=menu]")) return;
      const k = e.key;
      const act = (fn: () => void) => {
        e.preventDefault();
        fn();
      };
      if (k === "?") act(() => setHelp(true));
      else if (k === "/") act(() => searchRef.current?.focus());
      else if (k === "j" || k === "ArrowDown") act(() => step(1));
      else if (k === "k" || k === "ArrowUp") act(() => step(-1));
      else if (!active) return;
      else if (k === "x")
        act(() =>
          setSelected((s) => {
            const n = new Set(s);
            if (n.has(active.id)) n.delete(active.id);
            else n.add(active.id);
            return n;
          }),
        );
      else if (k === "r" || k === "n")
        act(() => {
          setMode(k === "r" ? "reply" : "note");
          requestAnimationFrame(() => replyRef.current?.focus());
        });
      else if (k === "a") act(() => (setAssignee([active.id], currentAgentId), toast(`#${active.number} assigned to you`)));
      else if (k === "s") act(() => withUndo(`#${active.number} marked Solved`, () => setStatus([active.id], "solved")));
      else if (["1", "2", "3", "4"].includes(k)) act(() => setPriority([active.id], PRIORITY_ORDER[Number(k) - 1]));
    };
  });
  React.useEffect(() => {
    const onKey = (e: KeyboardEvent) => keyRef.current(e);
    window.addEventListener("keydown", onKey);
    return () => window.removeEventListener("keydown", onKey);
  }, []);

  /* -------------------------------- render -------------------------------- */

  const sidebar = <QueueSidebar filter={filter} counts={counts} tags={tagCounts} me={me} onFilter={changeFilter} onShortcuts={() => setHelp(true)} />;

  const props = active ? (
    <PropertiesPanel
      ticket={active}
      customer={customerMap.get(active.customerId)}
      agents={agents}
      meId={currentAgentId}
      now={now}
      otherTickets={tickets.filter((t) => t.customerId === active.customerId && t.id !== active.id)}
      tagSuggestions={tagSuggestions}
      onStatus={(s) => setStatus([active.id], s)}
      onPriority={(p) => setPriority([active.id], p)}
      onAssignee={(id) => setAssignee([active.id], id)}
      onTags={(tags) => patch([active.id], (t) => ({ ...t, tags }))}
      onOpenTicket={open}
      onCopy={copy}
      onClose={details ? () => setDetails(false) : undefined}
    />
  ) : null;

  const overlay = drawer || details || help;

  return (
    <MotionConfig reducedMotion="user">
      <div className={cn("relative isolate flex h-[760px] w-full overflow-hidden bg-background text-foreground antialiased", className)}>
        <div inert={overlay ? true : undefined} className="flex min-w-0 flex-1">
          <aside aria-label="Queues" className="hidden w-[216px] shrink-0 border-r bg-muted/40 lg:block dark:bg-muted/20">
            {sidebar}
          </aside>
          <section aria-label="Ticket list" className={cn("w-full min-w-0 shrink-0 border-r md:block md:w-[320px]", active ? "hidden" : "block")}>
            <TicketList
              title={title}
              tickets={visible}
              customers={customerMap}
              agents={agents}
              agentMap={agentMap}
              meId={currentAgentId}
              activeId={activeId}
              selected={visibleSelected}
              now={now}
              query={query}
              sort={sort}
              registerSearch={registerSearch}
              onQuery={setQuery}
              onSort={setSort}
              onOpen={open}
              onToggleSelect={(id) =>
                setSelected((s) => {
                  const n = new Set(s);
                  if (n.has(id)) n.delete(id);
                  else n.add(id);
                  return n;
                })
              }
              onSelectAll={(all) => setSelected(all ? new Set(visible.map((t) => t.id)) : new Set())}
              onBulkAssign={bulk.assign}
              onBulkStatus={bulk.status}
              onBulkPriority={bulk.priority}
              onOpenQueues={() => setDrawer(true)}
            />
          </section>
          <main aria-label="Ticket" className={cn("min-w-0 flex-1 md:block", active ? "block" : "hidden")}>
            <TicketDetail
              ticket={active}
              customer={active ? customerMap.get(active.customerId) : undefined}
              agents={agentMap}
              me={me}
              now={now}
              canned={cannedResponses}
              macros={macros}
              mode={mode}
              onMode={setMode}
              draft={active ? (drafts[active.id] ?? "") : ""}
              onDraft={(v) => active && setDrafts((d) => ({ ...d, [active.id]: v }))}
              onSend={send}
              onMacro={applyMacro}
              typing={!!active && typingId === active.id}
              position={{ index: activeIndex, total: visible.length }}
              onPrev={() => step(-1)}
              onNext={() => step(1)}
              onBack={() => setActiveId(null)}
              onDetails={() => setDetails(true)}
              registerTextarea={registerReply}
            />
          </main>
          {props && (
            <aside aria-label="Ticket details" className="hidden w-[272px] shrink-0 border-l bg-muted/25 xl:block dark:bg-muted/10">
              {!details && props}
            </aside>
          )}
        </div>

        {/* Queue drawer (below lg) */}
        <AnimatePresence>
          {drawer && (
            <>
              <motion.div
                aria-hidden
                initial={{ opacity: 0 }}
                animate={{ opacity: 1 }}
                exit={{ opacity: 0 }}
                onClick={() => setDrawer(false)}
                className="absolute inset-0 z-30 bg-foreground/15 dark:bg-black/50"
              />
              <motion.aside
                aria-label="Queues"
                initial={{ x: "-100%" }}
                animate={{ x: 0 }}
                exit={{ x: "-100%" }}
                transition={{ type: "spring", stiffness: 420, damping: 40 }}
                className="absolute inset-y-0 left-0 z-40 w-64 border-r bg-background shadow-2xl"
              >
                <IconButton label="Close queues" onClick={() => setDrawer(false)} className="absolute right-2 top-3 z-10">
                  <X className="size-4" />
                </IconButton>
                {sidebar}
              </motion.aside>
            </>
          )}
        </AnimatePresence>

        {/* Details sheet (below xl) */}
        <AnimatePresence>
          {details && props && (
            <>
              <motion.div
                aria-hidden
                initial={{ opacity: 0 }}
                animate={{ opacity: 1 }}
                exit={{ opacity: 0 }}
                onClick={() => setDetails(false)}
                className="absolute inset-0 z-30 bg-foreground/15 dark:bg-black/50"
              />
              <motion.aside
                aria-label="Ticket details"
                initial={{ x: "100%" }}
                animate={{ x: 0 }}
                exit={{ x: "100%" }}
                transition={{ type: "spring", stiffness: 420, damping: 40 }}
                className="absolute inset-y-0 right-0 z-40 w-full max-w-[320px] border-l bg-background shadow-2xl"
              >
                {props}
              </motion.aside>
            </>
          )}
        </AnimatePresence>

        {/* Shortcuts dialog */}
        <AnimatePresence>
          {help && (
            <motion.div
              initial={{ opacity: 0 }}
              animate={{ opacity: 1 }}
              exit={{ opacity: 0 }}
              className="absolute inset-0 z-50 grid place-items-center bg-foreground/20 p-4 backdrop-blur-[2px] dark:bg-black/60"
              onClick={() => setHelp(false)}
            >
              <motion.div
                role="dialog"
                aria-modal="true"
                aria-labelledby="hd-help-title"
                initial={{ scale: 0.95, y: 10 }}
                animate={{ scale: 1, y: 0 }}
                exit={{ scale: 0.95, y: 10 }}
                transition={{ type: "spring", stiffness: 500, damping: 36 }}
                onClick={(e) => e.stopPropagation()}
                className="w-full max-w-md rounded-2xl border bg-popover p-5 shadow-2xl"
              >
                <div className="flex items-center justify-between">
                  <h2 id="hd-help-title" className="text-[15px] font-semibold">
                    Keyboard shortcuts
                  </h2>
                  <IconButton label="Close" onClick={() => setHelp(false)} autoFocus>
                    <X className="size-4" />
                  </IconButton>
                </div>
                <dl className="mt-3 grid grid-cols-1 gap-x-6 gap-y-2 sm:grid-cols-2">
                  {SHORTCUTS.map(([keys, label]) => (
                    <div key={label} className="flex items-center justify-between gap-3 text-[12.5px]">
                      <dt className="text-muted-foreground">{label}</dt>
                      <dd className="flex shrink-0 gap-1">
                        {keys.map((k) => (
                          <Kbd key={k}>{k}</Kbd>
                        ))}
                      </dd>
                    </div>
                  ))}
                </dl>
              </motion.div>
            </motion.div>
          )}
        </AnimatePresence>

        {/* Toasts */}
        <div aria-live="polite" className="pointer-events-none absolute inset-x-0 bottom-4 z-[60] flex flex-col items-center gap-2 px-4">
          <AnimatePresence initial={false}>
            {toasts.map((t) => (
              <motion.div
                key={t.id}
                layout
                initial={{ opacity: 0, y: 24, scale: 0.9 }}
                animate={{ opacity: 1, y: 0, scale: 1 }}
                exit={{ opacity: 0, y: 12, scale: 0.95, transition: { duration: 0.15 } }}
                transition={{ type: "spring", stiffness: 500, damping: 32 }}
                role="status"
                className="pointer-events-auto relative flex min-w-64 max-w-full items-center gap-2.5 overflow-hidden rounded-xl bg-foreground py-2.5 pl-3 pr-2 text-[13px] text-background shadow-xl shadow-black/20"
              >
                <CheckCircle2 className="size-4 shrink-0 text-emerald-400 dark:text-emerald-600" aria-hidden />
                <span className="min-w-0 flex-1 truncate font-medium">{t.text}</span>
                {t.undo && (
                  <button
                    type="button"
                    onClick={() => {
                      t.undo?.();
                      setToasts((ts) => ts.filter((x) => x.id !== t.id));
                    }}
                    className="h-7 rounded-md px-2 text-xs font-semibold underline-offset-2 outline-none hover:bg-background/10 hover:underline focus-visible:ring-2 focus-visible:ring-background/60"
                  >
                    Undo
                  </button>
                )}
                <button
                  type="button"
                  aria-label="Dismiss"
                  onClick={() => setToasts((ts) => ts.filter((x) => x.id !== t.id))}
                  className="grid size-6 place-items-center rounded-md text-background/60 outline-none hover:bg-background/10 hover:text-background focus-visible:ring-2 focus-visible:ring-background/60"
                >
                  <X className="size-3.5" />
                </button>
                <motion.span
                  aria-hidden
                  className="absolute bottom-0 left-0 h-0.5 bg-background/30"
                  initial={{ width: "100%" }}
                  animate={{ width: "0%" }}
                  transition={{ duration: 5, ease: "linear" }}
                />
              </motion.div>
            ))}
          </AnimatePresence>
        </div>
      </div>
    </MotionConfig>
  );
}

export default HelpdeskApp;

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